The web enquiry, which can be called up in the programmes, remains the most efficient way to contact our support. From 1 July, you will also be able to contact our support team at the new e-mail address support.frilo@allplan.com. We will continue to accept your enquiries by telephone on +49 711 81002-0.
The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.
Thank you for your understanding.
