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INFOCENTER

Frequently Asked Questions

In our Infocenter you will find answers to the most frequently asked questions. The questions are related to our programs, licensing of our software, but also the subscription model. Use the search function on the page to find answers to the questions that concern you as quickly and easily as possible.

FRILO FAQ / General questions / Conformity of the software license

Conformity of the software license

How can I check whether I am using my software licence in a compliant manner?

You use the software licence in a compliant manner if the use of the licence complies with the terms of use set out in our GTC. You will find the terms of use from the subheading Licence Agreement Concerning the Use of the Software, which begins with the subheading 9. Licence Conditions. If you use […] Read more

Do I have to respond to the email for checking software licence compliance with a web licence?

The entire customer base of FRILO and DC was contacted with the email to check software licence compliance. The e-mail implies neither an explicit accusation nor a concrete case of suspicion. Nothing is further from our minds than placing our customers under general suspicion. We are aware that the vast majority of our customers have […] Read more

When should I respond to the software licence compliance check email?

We expect a self-disclosure from you if you do not use the software in accordance with the licence. As stated in our General Terms and Conditions, the following are not permitted:   – The free transfer of licences to third parties (not even as a loan) – The transfer of licences to third parties without […] Read more

May I install my FRILO licence on different computers?

As our licence is a web licence (also known as a floating licence), you can install and use the licence on any number of computers within an office. Unlike a standard licence, the FRILO licence can therefore not only be used exclusively by a specific user, but can also be used by an unlimited number […] Read more

What do I need to bear in mind when using the FRILO licence?

A floating licence only allows several users to access the software at different times. So if the FRILO software is currently in use, you have to wait until the user has finished their work to release the software again. Two or more basic licences must be available for simultaneous user access to the software.  Read more

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.

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