Cart
0
EN DE
Free trial
Cart
0
EN DE

INFOCENTER

Frequently Asked Questions

In our Infocenter you will find answers to the most frequently asked questions. The questions are related to our programs, licensing of our software, but also the subscription model. Use the search function on the page to find answers to the questions that concern you as quickly and easily as possible.

FRILO FAQ / General questions / Merger of FRILO & DC with ALLPLAN / Contractual Relationships

Contractual Relationships

What does the merger of DC-Software and FRILO Software GmbH with the ALLPLAN Group mean for my contractual relationship?

DC-Software Doster & Christmann GmbH was merged with its parent company, FRILO Software GmbH, with effect from 7 June 2024. All contractual relationships of DC-Software Doster & Christmann GmbH have thus been transferred by law to FRILO Software GmbH by way of universal succession. While FRILO Software GmbH was merged with ALLPLAN GmbH, it also […] Read more

How can I agree to the transfer of my contractual relationship to ALLPLAN Deutschland GmbH?

We would be very grateful if you would expressly agree to the transfer of your contractual relationship. You agree to the transfer of the existing contractual relationship from FRILO Software GmbH (registered in the commercial register of Stuttgart Local Court under HRB 18196) to ALLPLAN Deutschland GmbH (registered in the commercial register of Munich Local […] Read more

What happens if I do not sign the declaration of consent to the transfer of my contractual relationship and return it to ALLPLAN Deutschland GmbH?

Your consent can also be given by implied behaviour, which we assume if you do not expressly object to the transfer of your contractual relationship and continue the contractual relationship with us. Read more

I would like to expressly object to the transfer of my contractual relationship to ALLPLAN Deutschland GmbH because I do not wish to continue the contractual relationship with ALLPLAN. What are the consequences of this?

If you object to the transfer of your contractual relationship, your contract will initially remain with FRILO Software GmbH and will then be transferred to ALLPLAN GmbH as part of the merger. Since ALLPLAN GmbH does not maintain any customer relationships, ALLPLAN is forced to terminate your contract so that the contractual services are no […] Read more

What does the transfer of my contractual relationship mean for the use of the FRILO and DC programmes?

The transfer of your contractual relationship has no direct impact on the programmes and services of FRILO and DC-Software, which will remain available to you in the usual quality as products of the ALLPLAN Group. You can therefore continue to use the programmes you have licensed as usual. The only legal consequence of the merger […] Read more

Will the Serviceplus contract from ALLPLAN replace the software service agreement from FRILO?

The Serviceplus contract is ALLPLAN’s counterpart to the maintenance contract that you know at FRILO under the name Software Service Agreement. In future, your maintenance contract will therefore be known as the Serviceplus contract. The change in terminology has no effect on the contractual scope of your maintenance contract with FRILO. Read more

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.

All clear