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INFOCENTER

Frequently Asked Questions

In our Infocenter you will find answers to the most frequently asked questions. The questions are related to our programs, licensing of our software, but also the subscription model. Use the search function on the page to find answers to the questions that concern you as quickly and easily as possible.

FRILO FAQ / Subscription to FRILO and DC / Extension & Termination

Extension & Termination

How can I cancel an existing subscription in due time?

You can cancel the monthly subscription in due time with the period of notice two weeks before the end of the contract. For a minimum term of 12 or 36 months, you can cancel with a notice period of one month to the end of the month. For an effective and proper cancellation, the letter […] Read more

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.

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