Cart
0
EN DE
Free trial
Cart
0
EN DE

INFOCENTER

Frequently Asked Questions

In our Infocenter you will find answers to the most frequently asked questions. The questions are related to our programs, licensing of our software, but also the subscription model. Use the search function on the page to find answers to the questions that concern you as quickly and easily as possible.

FRILO FAQ / General questions / Merger of FRILO & DC with ALLPLAN / Invoices & Payment Terms

Invoices & Payment Terms

What does the merger of DC-Software and FRILO Software GmbH with the ALLPLAN Group mean for my invoices?

With the transfer of your contractual relationship, your invoices will be issued by ALLPLAN Deutschland GmbH from the month of July. The timing of invoicing will also change: in future you will receive ALLPLAN invoices a few days before the start of the actual billing period. Read more

What effects does the merger of DC-Software and FRILO Software GmbH with the ALLPLAN Group have on the terms of payment?

With the transfer of your contractual relationship, ALLPLAN’s terms of payment will apply from 1 July 2024, which you will also find on the invoices issued by ALLPLAN. Would you like to issue us with a current SEPA direct debit mandate? If you have any questions, please contact us at buchhaltung@allplan.com. Read more

How can I issue ALLPLAN Deutschland GmbH with a current SEPA direct debit mandate?

If you do not wish to pay by bank transfer, please issue us with a current SEPA direct debit mandate by completing and signing our application form and returning it to us by e-mail to buchhaltung@allplan.com or by post to our Munich address. Read more

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.

All clear