INFOCENTER

Frequently Asked Questions

In our Infocenter you will find answers to the most frequently asked questions. The questions are related to our programs, licensing of our software, but also the subscription model. Use the search function on the page to find answers to the questions that concern you as quickly and easily as possible.

New Contact Details

The web enquiry, which can be called up in the programmes, remains the most efficient way to contact our support. From 1 July, you will also be able to contact our support team at the new e-mail address support.frilo@allplan.com. We will continue to accept your enquiries by telephone on +49 711 81002-0. Read more
For sales enquiries, you can reach us in future at the e-mail address vertrieb.frilo@allplan.com. We will continue to accept your enquiries by telephone on +49 711 81002-0. For general enquiries, please contact us at the new e-mail address info.frilo@allplan.com. Read more

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.