When should I respond to the software licence compliance check email?

We expect a self-disclosure from you if you do not use the software in accordance with the licence. As stated in our General Terms and Conditions, the following are not permitted:

 

– The free transfer of licences to third parties (not even as a loan)

– The transfer of licences to third parties without the permission of FRILO

– Passing on individual licences to third parties

– Unauthorised duplication of the software (pirated copies, counterfeits)

– The use of unlicensed programmes

– Bypassing the web licence check and offline use of the software in a manner not intended for this purpose

– Commercial use of student, training and university licences

Do you have more questions? We're here to help!

Thank you for your enquiry!

The merger of FRILO Software GmbH and DC-Software GmbH with ALLPLAN, completed and announced on 1 July, is leading to an increased volume of telephone and e-mail inquiries. In addition, necessary maintenance work in our CRM and ERP systems is causing temporary irregularities and delays in our operating processes. We, therefore, ask you to forgive us for the longer waiting times. We will endeavor to process your request as quickly as possible.

Thank you for your understanding.